Stakeholders Engagement

Lightel Corporation identified its stakeholders with reference to the potential stakeholder categories outlined in the GRI Standards, as well as benchmarking practices from industry peers. In line with the AA1000 Stakeholder Engagement Standard (AA1000 SES, 2015), we adopted five key principles – Dependency, Responsibility, Tension, Influence, and Diverse Perspectives – to assess stakeholder relevance.

Through interviews and evaluations conducted with the Group CEO and heads of key operational units, we identified six primary stakeholder groups that have significant influence on or are significantly impacted by the Company: Shareholders and Investors, Customers, Suppliers, Employees, Government and Regulatory Authorities, and Social Organizations and NGOs.

To better understand and address stakeholder concerns, we have established various communication channels to facilitate two-way engagement, allowing stakeholders to express their views at any time. This approach helps us stay responsive to the sustainability topics that matter most to each group.

To ensure the effective implementation of material sustainability topics and achievement of related goals, Lightel Corporation compiles stakeholder communication outcomes on an annual basis and submits the results to the Board of Directors as a key reference for sustainability governance and decision-making.

The summary of stakeholder engagement mechanisms and key areas of concern for 2024 is presented in the table below. The stakeholder communication report for 2024 was submitted to the Board of Directors on March 21, 2025.
 

Stakeholders	Relevance to Lightel	Communication Channels	Frequency	Key Concerns	2024 Communication Achievements
Shareholders and Investors	Shareholders provide funding and participate in governance, ensuring alignment with their interests. Investors support capital market funding and influence development through market feedback, contributing to long-term stability and growth.	Annual Shareholders’ Meeting, Board of Directors Market Observation Post System (MOPS), Company Website ("Investor Section"), Email Contacts: Finance Dept. - Ms. Amber Lee (amber.lee@lightel.com), Corporate Governance Dept. - Mr. Dustin Chu (dustin.chu@lightel.com)	Annual Ad-hoc Ad-hoc Ad-hoc	Corporate Governance Operational Performance Shareholder Engagement	Reported financial and business updates at the shareholders’ meeting. Explained capital restructuring and recent development plans. Announced new board members
Customers	Lightel ensures customer satisfaction and loyalty with high-quality products and services. Innovation and solutions help customers address challenges, fostering trust and mutual growth.	Product Exhibitions Company Website ("Product Introduction") Complaint Channels Marketing Materials Email Contact: Sales Dept. (sales@lightel.com)	Ad-hoc Ad-hoc Ad-hoc Ad-hoc Ad-hoc	Service Quality  Product Technology Customer Communication	Participated in exhibitions to introduce the company and products. Enabled two-way communication via product-specific business contacts.
Suppliers	Suppliers provide high-quality raw materials and components, ensuring product quality and smooth production. Lightel Optics shares responsibility with suppliers to build a sustainable and responsible industry environment.	Supplier/Processor Complaint Channels Establishment of the Supplier Code of Conduct Supplier Evaluation and Assessment Visits and Meetings Email Contact: Operations Dept. (operations-us@lightel.com)	Ad-hoc Ad-hoc Ad-hoc Ad-hoc	Supplier Management Corporate Image Sustainability Policy	Conducted regular supplier evaluations to ensure compliance with Lightel standards for human rights, safety, health, and sustainability.
Employees	A supportive work environment and humane management enhance employee satisfaction, engagement, and corporate culture. Employees’ contributions drive growth, competitiveness, and fulfillment.	Employee Surveys Performance Reviews Labor-Management Meetings Social Welfare Activities Email Contact: HR Dept. - Mr. Lewis Chen (lewis.chen@lightel.com)	Annual Semi-annual Annual Ad-hoc	Performance Reviews Training Compensation Welfare Labor Relation	Conducted two employee satisfaction surveys. Held two individual performance evaluations, linked to performance bonus distribution. Announced employee benefits information through internal communications. Conducted two labor-management meetings. Organized over 50 internal training sessions. Employees participated in charity events with Andrew Charity Association, including meal and baby food box packaging.
Government and Regulatory Authorities	Lightel recognizes the crucial role of government and regulatory authorities in its business development. Governments ensure corporate compliance, maintain market order, and protect consumer rights. Additionally, through policy support and industry development initiatives, they promote corporate growth, drive technological innovation, and foster industry-academia collaboration. Government support and oversight are essential to the company’s success.	Visits Meetings (e.g., Policy Forums) Email Contact: Corporate Governance Dept. - Mr. Dustin Chu (dustin.chu@lightel.com)	Ad-hoc Ad-hoc	Regulatory Compliance Corporate Governance Communication with Authorities	Participated in regulatory briefings. Joined the Corporate Governance Association for updates. Assigned employees attend training programs on corporate governance and ESG-related topics, and conduct internal training sessions accordingly. No significant incidents of unethical business conduct or major compliance violations were reported in 2024.
Social Organizations and NGOs	Encouraging employee participation in charitable activities fulfills social responsibility, enhances corporate image, boosts employee engagement, and contributes positively to society.	Industry-Academia Collaboration Charity Fundraising Product Donations Event Sponsorship Email Contact: HR Dept. - Mr. Lewis Chen (lewis.chen@lightel.com)	Ad-hoc Ad-hoc Ad-hoc Ad-hoc	Industry-Academia Collaboration Social Care Corporate Image Green Procuremen	Donated smart lighting products to social welfare organizations. Employees participated in charity events with Andrew Charity Association, including meal and baby food box packaging.